Your Mercedes-Benz is serviced on your schedule, with your warranty protected, and our service department on Millenia Boulevard is open seven days.
Whatever brings you in, we start with two answers: whether your Mercedes-Benz is due an A or a B, and how long the visit takes.
We read the schedule from your own VIN.
After that, Service A and Service B alternate every 10,000 miles, and B is A plus the cabin filter and a brake fluid exchange.
Our service department is open weekdays 7:30 a.m. to 8 p.m., Saturday 8 a.m. to 5 p.m. and Sunday 11 a.m. to 5 p.m.
Your service advisor talks to you before any work outside your original appointment, and explains each recommended repair so the decision is yours.
You schedule online at a time that suits you, with the odometer reading and what you are hearing.
You can drop off from 7:30 a.m. on weekdays, and on Saturday and Sunday too.
Your VIN and counter tell us whether you are due an A or a B, whether any recall work is open and what the last visit noted.
Your service advisor explains each recommended repair and gives you the detail to decide.
Nothing outside your original appointment is done before your service advisor has talked it through with you.
Pickup and delivery are available within 35 miles of the dealership for any customer scheduled with our service center.
With the odometer reading and a description of anything you have noticed, we set the right length of visit.
If your week is full, ask us about mobile service or an early drop-off.
Schedule service
How long does a service visit take?
Express Service takes about an hour or less, with or without an appointment.
If the work grows past what you booked, your service advisor talks to you before doing it.
“As expected, my service appointment went very smoothly from scheduling the appointment to the actual appointment itself. My service advisor Keith was very knowledgeable, pleasant and professional, my conversation regarding the requirements of the service were explained in detail with no surprises during the service. The work was completed on time, and the car was returned washed. I would like to thank Keith and the staff at Mercedes South Orlando for their attention to detail and for making the afternoon at the dealership a pleasant experience.”Steve Leitch, 5-star Google review
Can I have a loaner?
Yes, when you are a VIP customer and the repair takes longer than three hours.
Say so when you book, and we confirm one for your date.
“It was an excellent service appointment my loaner was ready on time and my vehicle maintenance was completed.”richard padilla, 5-star Google review
Will the final figure match the estimate?
Nothing outside your original appointment is done before your service advisor talks to you about it.
“We moved from Pennsylvania to Florida about 5 years ago. We feel very fortunate to have found Mercedes Benz of South Orlando. Everyone there treats you like family. It's a very comfortable place to go to for service. I do not take my Mercedes anywhere else. And this is definitely due to how great Viktor is. He never recommends any service to my car unless it is definitely needed. And Viktor is always upfront with cost of work to be done.”Linda Butler, 5-star Google review
Does it come back clean?
Yes, we wash every vehicle before it comes back to you.
“I would like to say a big thank you to Victor Kazakov, our Service Advisor, at MBSO. Victor has demonstrated a high standard of customer service. Victor represents the Mercedes Benz motto "The best or nothing"! My AMG GLE 63 needed a new driver's side door window master switch. It was done within the same day. They even send you a video update straight from the mechanic that did the work. Javier Torres (the mechanic) did an awesome job, then washed the car thereafter. Thanks Victor and Javier, YOU'RE THE BEST! 👍😊”Jose Fabre, 5-star Google review
Does servicing here protect my warranty?
Yes, when the scheduled maintenance is done on time and you keep the receipts.
The schedule and the paperwork are what protect you.
How will I hear from you while my Mercedes-Benz is with you?
You hear from your service advisor before anything is added to the work.
Every decision on added work is yours.
“It was great! As usual the treatment I received was first class. Especially from my advisor, Eric Williams. They kept me informed of their progress as they work on my car.”Ana Jo Downs, 5-star Google review
With the VIN and the mileage, we confirm whether it is an A or a B, any open campaign and what the last visit flagged.
Ask our service team| What people mention | In their words |
|---|---|
| Staying with one advisor | “A service appointment with Viktor is the high quality, professional experience my luxury car deserves. I have no worries when Viktor is managing the maintenance. Excellent outcomes, consistently. Highly recommend.”Kathleen, 5-star Google review |
| A loaner, a timely repair and a video | “Andy was the best advisor ever! Very kind and understanding. It’s a very nerve wracking situation when your car breaks down but the Mercedes team really made me feel better from giving me a loaner car to fixing everything in a timely manner and even offering delivery service to my house! They even sent me a video explaining everything that was fixed. THANK YOU ANDY AND MERCEDES TEAM :) after this experience I’m 100% extending my warranty!”stephany mania, 5-star Google review |
| A scheduled service at 20,000 miles | “Outstanding experience during my car 20,00 mile service. Excellence service, meticulously done. Very courteous personnel and a very clean facility,”David Delgado, 5-star Google review |
| Your mileage | Your visit | What it means for your Mercedes-Benz |
|---|---|---|
| 10,000 miles or 1 year | Service A | The lighter visit, and the first one due |
| 20,000 miles or 1 year after Service A | Service B | The fuller visit, with a brake fluid exchange |
| 30,000 then 40,000 miles | Service A, then Service B | The same two lists again; brake fluid again on the B |
| 50,000 then 60,000 miles | Service A, then Service B | The 4-year, 50,000-mile New Vehicle Limited Warranty ends |
| 70,000 to 100,000 miles | Service A and B, alternating | Each one approximately every 20,000 miles or 2 years |
| Fewer than 10,000 miles a year | Whichever comes first | A garage-kept car still needs its yearly service |
| Past the mileage for a service | The one that is due | Then anything time based, such as brake fluid |
Service A is the lighter visit and Service B the fuller one, and they alternate every 10,000 miles or so. Your vehicle keeps its own count, and the maintenance counter in the display is the one to go by.
Time counts as well as mileage. A Mercedes-Benz driven 6,000 miles a year around Orlando still has its yearly visit. Bring the VIN, and we read the schedule for your vehicle.
| The service | What is replaced | What is checked |
|---|---|---|
| Service A | Mercedes-Benz motor oil and the oil filter | Fluids and tire pressures corrected, brakes inspected, counter reset |
| Service B | Oil, oil filter, cabin dust and combination filter, brake fluid | Every Service A check, and the counter reset |
The difference looks small on paper, and you feel it in the cabin. The cabin filter is what your air conditioning breathes through, and Orlando stays humid most of the year.
Brake fluid is exchanged on every Service B, which falls by time as well as mileage. Anything beyond these two lists is something we find, and your service advisor talks it through with you before any of it is done.
| What needs attention | How it is covered | What it means for you |
|---|---|---|
| Service A and Service B | Scheduled maintenance | On the owner's side, which keeps warranty questions simple |
| Covered repairs on a new car | New Vehicle Limited Warranty | 4 years or 50,000 miles, whichever comes first |
| Covered repairs on a certified car | Certified Pre-Owned Limited Warranty | 1 year, unlimited miles, after the new-vehicle warranty |
| The same, after the certified year | CPO Extended Limited Warranty | Up to 2 more years, unlimited miles, if you choose it |
| Engine, powertrain, steering, suspension, brakes, electrical, climate | Certified coverage | Broad; brake discs and pads count as wear |
| Brake discs and pads, wiper blades | Wear, planned as maintenance | Normal maintenance, on the owner's side |
| A recall or a campaign | Manufacturer campaign | Bring the letter or the VIN |
Warranty covers a defect in material or workmanship. Wear covers a part that did its job and reached the end of it. Maintenance is the visit you booked. Keeping the three apart is how a service visit stays clear.
It is most important on a certified Mercedes-Benz, because that coverage comes on top of the original warranty. We recommend keeping every service receipt, because evidence of the scheduled servicing is asked for when you request warranty work. A complete file keeps any claim simple.
Your factory warranty stays in effect when the scheduled maintenance is done on time and recorded, and you keep the receipts that show it.
We service your vehicle with factory diagnostics, technicians trained on Mercedes-Benz and Genuine Mercedes-Benz parts. On every warranty repair, you receive a copy of the Repair Order for your records. A complete file answers any question later.
| What your Mercedes-Benz needs | How it is done | What it means for you |
|---|---|---|
| An oil service, out of warranty | Express Service, about an hour or less | A 37-point inspection included |
| Wipers, a cabin filter or a battery | Express Service | Routine parts; a battery takes about an hour |
| A warranty repair | On the Express Service list | You receive a copy of the Repair Order |
| Recall or campaign work | On the Express Service list | Certain recalls are on our Mobile Service list too |
| A problem that needs factory diagnostics | A service bay, with factory tools | Some work needs a lift or advanced diagnostic equipment |
| Software and control unit updates | In our service bays | Software updating is on the Mercedes-Benz Mobile Service list too |
| Anything on an EQ | Trained technicians | Genuine Mercedes-Benz parts |
| The AMG break-in at 2,000 miles | On the Express Service list | About an hour or less, as Express work |
It comes down to tools and access. A job that needs the factory system, factory parts or an open campaign comes to us. Routine work goes through Express Service and takes about an hour.
When a vehicle newly out of warranty shows an intermittent fault, our technicians have access to specialized diagnostic equipment designed specifically for Mercedes-Benz automobiles.
| Your situation | What suits it | What it means for you |
|---|---|---|
| An hour to spare | Express Service: oil, filters, wipers, a rotation or a battery | About an hour or less, with a 37-point inspection |
| Time to stay and work | Service A, while you wait | Our customer lounge is yours while you wait |
| A longer day free | Service B | May take longer than 60 minutes, plus anything the inspection finds |
| Something feels different | Diagnostics, timing confirmed with you | Diagnostic equipment designed for Mercedes-Benz |
| A day at home or the office | Mobile service around Orlando | Selected routine maintenance, confirmed when you schedule |
| An early start | Our lane opens at 7:30 a.m. on weekdays | Your advisor is there to receive you |
| A repair over three hours | A loaner, for VIP customers | VIP means you bought it from us, still under warranty |
| A car in the meantime | A rental | Rentals stay within Florida |
| A flight to catch | Airport drop-off, part of our VIP program | Orlando International is a short run from Millenia Boulevard |
With an hour to spare, Express Service fits your week. For the same evening, you can pick up until 8 p.m. on weekdays. If you would rather keep your vehicle with you, mobile service comes to you.
Loaners go to VIP customers on repairs over three hours, and otherwise we offer a rental.
| For your electric Mercedes-Benz | What applies | What it means for you |
|---|---|---|
| Battery: EQE, EQS, EQE SUV, EQS SUV | 10 years or 155,000 miles | Whichever comes first |
| Battery: EQB, CLA250, CLA350, G580 | 8 years or 100,000 miles | Whichever comes first |
| Two-year EV service package | Available to buy with all-electric models | Trained technicians and Genuine Mercedes-Benz parts |
| Cabin filters | Dust and activated charcoal filters changed | What the cabin breathes, in Florida humidity |
| Brake fluid and wiper blades | Both changed in the package | Both on the Mercedes-Benz EV service list |
| Multi-point inspection | Included in the package | Carried out by trained technicians |
| A plug-in hybrid | Both sides apply | Its gas engine still calls for Service A and B |
| Mobile service | On the Mercedes-Benz mobile list | Whether it reaches your driveway depends on the job |
An electric Mercedes-Benz needs less servicing, though filters, brake fluid, wipers and an inspection still come up on a schedule. Mercedes-Benz sells a two-year package that covers exactly those items.
The high-voltage battery carries the longest coverage on the vehicle by a wide margin. If you drive a plug-in hybrid, you have both a gas engine and a high-voltage battery to look after. With the VIN, we confirm what yours calls for.
| What you notice | What it points to | What it means for you |
|---|---|---|
| Nothing at all | The normal case | Pads and discs read at every Service A and B |
| A red brake warning lamp while driving | Brake force boosting, or low brake fluid | Read the display message and have it checked promptly |
| A pedal that feels longer than it did | Fluid or pads | Fluid exchanged on Service B, levels checked on both |
| Worn pads and discs | Normal wear | Replaced through Express Service |
Brakes are among the easiest items to plan for. Because a brake component inspection is on both the A and the B list, you learn where your pads stand at every scheduled visit.
Keeping to the scheduled visits also guards against premature wear, which comes when service due dates are missed.
| What affects your tires | What happens | What to do |
|---|---|---|
| Air temperature | About 1 PSI more for every 10-degree rise | Check them cold, before you drive |
| A heat wave | Can rise 5 PSI, by AAA's figure | Check each tire and the spare before a hot drive |
| Overinflation | Premature wear; traction and performance can suffer | Let the extra air out, then check again cold |
| Underinflation | Reported by your tire pressure monitor | Checked and corrected at every Service A and B |
| Tread and wear | Inspected by trained dealership personnel | Rotation or replacement through Express Service |
Your tires read high after an hour on the interstate in August, so we recommend setting them in the morning, before the drive.
A pressure light that appears on a cool morning and clears by lunchtime is the temperature changing the pressure. We are glad to look at it.
| What you notice | What it points to | What it means for you |
|---|---|---|
| A slow crank on a hot morning | A battery to test | A test at your next visit |
| Electrics behaving strangely | A battery test, before anything else | Testing and replacement are part of our battery service |
| Nothing yet, on a three-year-old battery | The age when testing pays off | AAA: three to five years, shorter in heat |
| A no-start, with little warning | Heat, the number one cause of battery failure | AAA: heat speeds fluid loss and oxidation |
| A test that says it is due | Replacement through Express Service | About an hour |
Summer here does not let up long enough to give a battery a rest.
Most batteries run three to five years. Once yours is in that window, a battery test shows where it stands, well ahead of a morning it will not start.
| Florida conditions | What they wear on | What it means for you |
|---|---|---|
| Heat, most of the year | Air conditioning | Hard duty most of the year; if it cools less, schedule a check |
| Afternoon storms | Wipers, and anything in standing water | After deep water on I-4 or the 408, we look underneath |
| Lovebug season | Paint and the windshield | About four weeks, twice a year; the harm comes from leaving them |
| Hurricane season, June 1 through November 30 | Everything at once | A battery test, good wiper blades, real tread depth, a full tank |
A battery gives you fewer years here than in a cooler state. Air conditioning running most of the year works harder than it would with a real winter.
| What sets the price | How it changes the total | What it means for you |
|---|---|---|
| The service due | Service B costs more than A | The B list adds a cabin filter and brake fluid |
| Your model and engine | Varies by model | Intervals are set for your vehicle's year and model |
| What the inspection finds | Adds to it | Tires, wipers, brakes or the battery, added on top |
| Your warranty | A covered repair is billed to the warranty | Maintenance stays on the owner's side |
| A service plan | Fixed in advance | Mercedes-Benz Prepaid Maintenance, bought up front, covers scheduled work |
| Timing | Kept simple on schedule | On-time service guards against premature wear |
| How you pay | A 3% convenience fee on credit card payments | Tell us how you would like to pay when you schedule |
| Your estimate | Explained before any added work | Nothing outside your appointment proceeds before we talk to you |
We give you the things that move the price instead of a range. Two GLC 300s of the same model year can need very different visits, depending on how they were driven and what the last inspection flagged.
What changes the number most is timing. Missing a service due date brings premature wear, and timing is in your hands.
| What you need | Where to find it | What it tells you |
|---|---|---|
| A federal check | The NHTSA recall search, by VIN | Every make, not only Mercedes-Benz |
| The Mercedes-Benz record | Mercedes-Benz recall information | Current and previous recalls on your vehicle |
| Your VIN | 17 digits | The official NHTSA website shows where to find it |
| Recall work at your address | On the Mercedes-Benz mobile list | Depends on the job; tell us when you schedule |
| The Takata airbag recall | Replacement parts | Installed by your dealer |
If you bought pre-owned or have moved, run the VIN, and there is no need to wait for the mail. The lookup shows current and previous recalls, and you can run it whenever you like.
This work is carried out under the manufacturer's recall campaign. Bring the letter if you have it, or the VIN if you do not.
| What people mention | In their words |
|---|---|
| Explaining what the car needs before the work starts | “Great experience working with Amir during my GLE 350 service at Mercedes-Benz of South Orlando. He clearly explained all options and never pushed unnecessary extras—very professional and transparent.”Mohammad Ahmad, 5-star Google review |
| Pickup and delivery, with the loaner brought to the door | “I want to commend Raul, my advisor at the Mercedes-Benz, South Orlando dealership, for the outstanding service he provided. His communication was excellent from beginning to end, and he made the entire process smooth and stress-free. I was thoroughly satisfied with the pickup and delivery of my vehicle, and having a loaner car delivered as well was truly appreciated. Raul demonstrated professionalism, care, and attention to detail throughout the experience. This level of customer service was exceptional, and I am very grateful for such a positive experience.”Beverly Faison, 5-star Google review |
| Arriving on a tow truck with no appointment | “I was traveling on I-4 East when I ran over something, causing my back tire to quickly deflate. I looked at Google maps and saw this was the closest Mercedes Dealership. I asked AAA to tow me there and upon arrival I was instantly greeted and welcomed by a Mercedes team member. He was incredibly friendly, understanding, & immediately began looking to see if they had a matching replacement tire in stock so I could get back on the road as quickly as possible. Luckily they had one left! They took my vehicle back for service and offered a complementary car wash. I am so grateful for their willingness to help me and take care of my service needs!”Olivia DeArment, 5-star Google review |
Service B runs on time as well as mileage. It falls at approximately 20,000 miles or one-year after the previous service, whichever comes first. So a low-mileage year still brings it due.
We pick it up from where it is. We read the counter and the history against your VIN and do the service that is due. Then we catch up anything time based, such as the brake fluid.
We reset it for you. Resetting the counter is a line item in both A and B.
Your display counts it down. Service A falls at about 10,000 miles and Service B at about 20,000, and then they trade places every 10,000. Send us the VIN, and we confirm which one is next.
The schedule for those comes from the VIN, so you get the figure that applies to your own Mercedes-Benz. Send us the VIN, and we confirm each one.
Your VIN answers it. The NHTSA recall search covers every make. You can also look up recall information from the manufacturer or from us with the 17-digit VIN.
No. It is carried out under the manufacturer's recall campaign. Bring the letter if you have one. Without the letter, the VIN is enough.
Certified coverage reaches the engine and powertrain, steering, suspension, brakes, electrical and climate control. Discs and pads are wear items, planned as maintenance.
Our service department is open until 8 p.m. Monday through Friday and until 5 p.m. on Saturday and Sunday.
Yes. Service A and Service B are on our Mobile Service list, along with inspections, wipers, filters, most bulbs and certain recalls. When you schedule, we confirm whether your vehicle and address qualify.
A Service B needs more time than an A, and it may take longer than 60 minutes. Anything the inspection turns up adds to that. We confirm the time when you schedule.
We service eligible Sprinter and Metris vans and other business vehicles. Select routine work can be done through Mobile Service while your van stays on the job. More involved repairs are scheduled at our service center.
Yes. A brake fluid change is part of the two-year package Mercedes-Benz offers for all-electric vehicles. The package also covers the dust filter, the activated charcoal filter, wipers and a multi-point inspection.
The EQE, EQS, EQE SUV and EQS SUV carry ten years or 155,000 miles, whichever comes first. The EQB, CLA250, CLA350 and G580 are covered for eight years or 100,000 miles, whichever comes first.
It has a combustion engine, so Service A and Service B still come due on the usual pattern. The high-voltage side carries its own coverage. Send us the VIN, and we will confirm what yours calls for.
In Central Florida it is common, because heat shortens battery life more than anything else. Battery testing and replacement are part of our service.
Yes, and we recommend booking it before August. A system running most of the year works far harder than one in a state with a real winter. We are glad to check a gradual drop.
Tell us how deep it was and how fast you were going, then let us look underneath. Water gets into places you cannot see from the driver's seat, and the check is a single appointment.
An early wash keeps your paint clear of them. Lovebug generations last about four weeks and come twice a year, and the harm comes from leaving them baked onto warm paint.
The Atlantic hurricane season runs June 1 through November 30. The list is short: a battery test, wipers that clear the glass, tires with real tread and a full tank. Wiper blades, tires and a battery are all on the Express Service list.
Your factory warranty stays in effect when the scheduled maintenance is done on time and recorded, and you keep the receipts that show it.
Our technicians are trained on Mercedes-Benz specifically, and we use Genuine Mercedes-Benz parts engineered for your vehicle. The receipts from every visit build the file that passes to the next owner the day you sell.
Warranty repairs, recalls, diagnostics, software updates and EQ service all come to us. Anything that needs a lift or advanced diagnostic equipment is done in our service bays. Routine work is welcome here too, through Express Service in about an hour.
We tell you at your scheduled visits, because a brake component inspection is part of every Service A and Service B. Worn pads and discs are replaced through Express Service.
Not necessarily pads. When the red brake warning lamp lights while you drive, it can mean the brake force boosting is malfunctioning or the brake fluid level is low. Read the message on the driver display and have it checked promptly.
Temperature is the cause. Pressure rises about 1 PSI for every 10-degree rise, so a tire reading low on a cool morning can read normal by the afternoon. Check when the tires are cold, and we are glad to look if it keeps happening.
Only when they read high while cold. Pressure may increase by 5 PSI in a heat wave. Over-inflation causes premature tire wear and can affect traction. So set them by the cold reading, spare included.
Most batteries have a three to five-year service life, and Florida heat brings yours toward the shorter end. Once yours is in that window, a battery test here shows where it stands, well ahead of any morning it might not start.
They are the two alternating scheduled services on a Mercedes-Benz. Service A covers motor oil and oil filter replacement, and fluid level checks and corrections. It also covers a tire inflation check and correction, a brake component inspection and a maintenance counter reset. Service B adds a cabin dust and combination filter replacement and a brake fluid exchange.
Service A falls at approximately 10,000 miles or one year, whichever comes first, then approximately every 20,000 miles or two years. Service B falls at approximately 20,000 miles or one-year after the previous service. In practice they alternate every 10,000 miles.
Service B takes longer than Service A, and it may take longer than 60 minutes. Its list adds a cabin filter replacement and a brake fluid exchange. Anything the inspection turns up adds to that.
Yes. Our Mobile Service can bring routine maintenance to your home, workplace or another approved location around Orlando, depending on the vehicle, the job and technician availability.
Search by Vehicle Identification Number on the NHTSA recall lookup, or check the Mercedes-Benz recall information page, which shows current and previous recalls for your vehicle.
On the EQE, EQS, EQE SUV and EQS SUV it runs to ten years or 155,000 miles. On the EQB, CLA250, CLA350 and G580 it runs to eight years or 100,000 miles.
We take responsibility for every visit, and you hear from us first.
Viktor Thanks to the unmatched professionalism and outstanding customer service, I am completely satisfied with my experience at Mercedes Benz of South Orlando . Exceptional service was provided during my most recent visit for car repair.
Cristina Trindade, 5-star Google review
You have moved here and are looking for one garage to trust. Our service advisors help you understand the maintenance intervals for your vehicle, and our technicians are factory-trained on Mercedes-Benz.
Great service and great atmosphere the staff are very polite, and the dealership is first class it makes you feel like a Mercedes owner, this is my third Mercedes, my service advisor kept me well informed and was fair with the pricing and he was pleasant to work with. really enjoy this dealership. I will be upgrading to the 2027 when available.
Steven Pillows, 5-star Google review
Send us the VIN, and we will confirm what your vehicle is due.
4301 Millenia Blvd
Orlando, FL 32839
Sales
Mon–Sat9am–8pm
Sun11am–6pm
Service
Mon–Fri7:30am–8pm
Sat8am–5pm
Sun11am–5pm
Schedule your visit, and your advisor will be ready for you.
What that means
